Frequently asked questions

How does the reservation process work?

You can make your reservation through the web or by sending us an email

What forms of payment do I have?

We accept payment by Visa, Paypal or bank transfer

How is a reservation paid?

You can choose between paying the total reservation from the website, or pay MONEY TRANFER 25% of the total when making your reservation BY EMAIL and pay the rest afterwards.

How do I get a bicycle delivered to my accommodation?

You must leave it reflected in the observations section, when making the reservation through the website. In case you prefer to make your reservation by sending an email, you must indicate the full address in which we must make the delivery, as well as a phone number so that we can get in touch with you.

How are transportation costs calculated?

The transportation costs will be calculated from the area and the amount of your reservation.

What happens if I do not deliver the bicycle on time?

In the case of not delivering the bicycle (s) within the agreed period, you must pay for each additional day at the same price as the previously agreed days.

Do you have any type of insurance?

We have Civil Responsibility Insurance. In addition, we will take care of repairing the unintentional damages caused to the bicycle, up to a maximum of € 60. This includes spokes, chain, gears, chafing, and other elements that may have wear . The client must assume, in any other case, the intentional damage to the bicycle as well as the theft or disappearance of the same or its accessories and repairs above € 60.

How does the cancellation policy work?

If the client decides to cancel a reservation previously made, he must notify us one month in advance. If the client contacts our team at least 30 days before the date of the reservation and communicates his decision to cancel it, the full amount will be returned. In any other case we can not make your cancellation effective and you will lose the amount of the reservation.

What happens if we come as a group but we want to reserve the bicycles separately?

Our recommendation is to make a single reservation for the whole group, to speed up the communication process between Tramunbike and customers. However, the website allows you to make reservations separately if you wish. In the latter case, it is advisable to indicate that you belong to a group and that you provide the information of one of the members to serve as an interlocutor.

What equipment comes with the bicycle?

All bikes include a helmet, a padlock, an anti-puncture kit, and come with standard flat pedals. If you want to include pedals with cleats, there will be an additional cost.

What transmission do road bicycles carry?

Compact (50 – 34) and 11s (11-28) or (11 – 32).

In what state do I have to return the bicycle?

You must return it in the same condition as the beginning of the rent . You must return all the included accessories that we provided at the time, as otherwise, you must pay them. The cleaning service is free.

Do you have any kind of service en route?

We have all the services you want to hire. In addition to an assistence service. IF IT HAS NOT BEEN FOR MISUSE

What happens if I have an accident with the bicycle?

The most effective is to immediately call the emergency number 112. They can attend you in all languages and they will contact us.

What should I bring if I rent a bicycle?

We recommend your own shoes, helmet and gloves. However, we have a store where we can provide you with the necessary material if you need it.

Can you recommend a route through Mallorca?

Of course We will gladly advise you on the routes that best suit your level. You can also find them on our website.